Privacy Policy

Who We Are

This Privacy Policy explains how LoanFren collects, uses, stores, shares, and protects your information when you access our website, services, applications, customer portals, investor portals, agent portals, communication channels, and related financial services.

Information We Collect

We may collect identification information, contact information, employment and income information, financial information, account details, uploaded documents, and information needed to process applications and administer services.

Information Collected Automatically

When you use our services, we may collect IP addresses, device identifiers, browser details, operating system information, referral URLs, session data, and usage statistics to support security, performance, analytics, and service improvement.

How We Use Your Information

• Provide and manage loan, customer, investor, and agent services.
• Verify identity, income, employment, and affordability.
• Communicate through email, SMS, WhatsApp, phone, and platform notifications.
• Support compliance, fraud prevention, analytics, reporting, and customer care.

AI Features and Automated Processing

LoanFren may use AI or automated tools to support customer service, document processing, insights, risk review, communications, and operational efficiency. These tools support the service process and do not remove LoanFren's responsibility to handle information carefully.

How We Share Information

We may share information with service providers, financial and compliance partners, employers where salary deduction or employment verification applies, business transfer parties, and others where you consent or where law allows or requires it.

Cookies and Tracking

We may use cookies and similar technologies to keep users signed in, secure forms and sessions, remember preferences, improve performance, and understand how services are used. Read the full Cookie Policy.

Security and Retention

LoanFren uses reasonable safeguards designed to protect information from unauthorized access, misuse, loss, and disclosure. Information is retained as long as necessary for legal, operational, regulatory, servicing, and recordkeeping purposes.

Your Rights

Subject to applicable law, you may request access to personal information, ask for corrections, raise concerns about handling, or ask questions about communication preferences and retention.